PRICE MATCH - ONLY APPLIES TO AUTOPLICITY FULFILLMENT LISTINGS WITHIN 30 DAYS
1 - IMMEDIATELY REPLY TO ADVISE WE DO NOT PRICE MATCH - YOU WILL NEED TO CREATE A RETURN AND ISSUE LABEL TO THE CUSTOMER WITH THE RESPONSE TEMPLATE BELOW.
2 - ONLY EXCEPTION IS IF THE LISTING IS OUR LISTING and CX provides Proof - Autoplicity Listing in Amazon.
3 - IMMEDIATELY CREATE A RETURN, RMA reason is "found better price"
4 - ISSUE RETURN LABEL TO CX and ATTACH
Hello <name>,
The List Price is the suggested retail price of a product that we have available that factors in other costs such as supplies, shipping and availability into the final listed price. Amazon marketplace is an open market in which Amazon and third-party sellers such as Autoplicity are able to list products on offer factoring in other costs such as shipping and to ensure that we are able to maintain low and competitive prices for consumers to decide which seller offers suits their needs best.
While we do our best to stay competitive to make sure that our listings are as low or lower than relevant listings, we do not offer price matching as these other factors have been taken into consideration while we remain focused on maintaining product quality and attention to customer service. We will however stand behind our products and service, therefore we will be happy to adjust current orders to reflect the lower price only applicable to Autoplicity Listings within 30 days of your purchase.
We are aligned with Amazon Marketplace guidelines and do not offer price matching with other third party sellers, direct manufacturer listings, Amazon listings, and or sources outside of Amazon marketplace. We understand that as a consumer it is your choice to find the best option and price that works for you, if you are unsatisfied we will be happy to assist you with a refund for return of the item you purchased providing that the item is returned within Amazon’s 30-day return period and meets our criteria for retuned goods which must be in their new, original, and uninstalled condition, some fees and exceptions may apply.
Our team is available for assistance so please don't hesitate to reach out.
Thank you,
<name>
SAW THE PRICE DIFFERENT ON OUR WEBSITE -
Hello <Name>,
Thank you for contacting us, while we understand that you've found our item on our external website, we must advise that as a Third-Party Seller operating within Amazon's Marketplace, we adhere to Amazon rules and guidelines and are aligned to Amazon policies when operating within the marketplace.
As partners to Amazon and operating within their retail marketplace, we are beholden to regulations monitored by Amazon and in compliance with manufacturer rules to ensure fair competition within Amazon's marketplace. While we understand that you found a different price, selection, shipping terms, etc. while browsing our external website, we must apologize as we cannot price-match or discount your order that was purchased on Amazon to ensure that we are in compliance to Amazon's policies. Amazon does not offer price-matching, whether the listing was Amazon's or another Seller within Marketplace.
The List Price is the suggested retail price of the product again is in compliance to Amazon's policies. Additionally, the List Price also factors in costs such as supplies, shipping and the availability of the final list price. As a consumer it is one's prerogative to find the offer that best suits your needs, however if you are unhappy with the item you've purchased and found a better listing or price, we will be happy to assist you with a Return. We must advise that price-matching to an external website, even if it is our own is prohibited and is in violation of Amazon policies which again we will not violate and are aligned to such.
If you are unhappy with the listing and price set forth, we must advise that you must return the product and are more than welcome to take action on finding a listing or price the suits your needs. We will be happy to refund your return shipment once the item is received and passes quality assurance inspection.
We understand that this may be frustrating and may not seem to make sense, we again apologize but we will not violate Amazon's policies which can pose risk to our maintaining our Amazon Storefront.
Thank you,
<name>
CUSTOMER WANTS MORE REFUND AMOUNT - WE ONLY REFUND WHAT IS BILLED ON THE ORDER
Thank you for contacting us, your order has been refunded in full and the remainder restock and return fees were credited back. We must advise and apologize however neither we nor Amazon are responsible for any other funds outside of the transacted amount on the order. Autoplicity adheres to and is aligned with Amazon policies, we do not reimburse for any other amount outside of what was charged. Amazon and Autoplicity are happy to provide Return Labels for customers and will happily issue free pre-paid return labels in most cases where we or our partners are at fault for issues impacting orders.
If you've returned this with your own carrier and label, we will ensure that any return label fees are removed and refunded in full upon return. We do not reimburse for any labor charges, installation fees or any other related fees or shipping costs that were incurred outside of what was charged on your order. Only the product purchased and or fulfilled from Autoplicity is eligible for refund approval.
AMAZON RETURN POLICIES
https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7
AZ RETURNS THIRD-PARTY SELLERS
https://www.amazon.com/gp/help/customer/display.html?nodeId=G38BHJQ25PNCLUBU
PHONE TALKING POINTS - Return Labels will be needed, submit RMA
1 - We apologize there are strict rules in place that are monitored by Amazon and Manufacturers within the Amazon Marketplace which we adhere to and cannot violate.
2 - We are an independent partner of Amazon and while we do have our direct website outside of Amazon, if the order was purchased on Amazon marketplace we cannot adjust or discount the order price even if it is cheaper on our website outside of the marketplace.
3- As a consumer you have the option to purchase your goods based on your needs, while it may not make sense, we cannot violate nor jeopardize our terms and conditions as a third-party seller partner on Amazon. We must adhere to Manufacturer policies as they likely also sell their items on Amazon's marketplace and are also beholden to rules and regulations.
4 - I can however assist you with a return shipment label and apologize for the inconvenience. We will advise that if using our Return Label the postage due will be your responsibility as this is in compliance to Amazon Return policy as the reason for the return "found better price" indicates you, the customer are at fault and responsible for return shipping costs. We can waive our Restock fee which also applies providing the item is still new, has not been installed and must be returned within 30 days.
5 - If you will be returning this using your own return label or purchase an Amazon-issued label, please provide us with your Return Tracking and we will issue a full refund since returning this using your own carrier.