All vendor-denied returns must be assigned to Kori.

Procedure:

  1. Request Item Photos
    • Ask the vendor to provide clear photos showing the item’s current condition.
    • Ensure the photos are detailed enough to determine if the item appears resellable.

  2. Assign to Kori
    • Once photos are received, assign the ticket to Kori.
    • Kori will:
      • Review the photos to confirm if the item is in resellable condition.
      • Evaluate the shipping cost to our Costa Mesa warehouse.
  3. Final Decision
    • Based on Kori’s assessment, decide whether to:
      • Ship the item back for resale, or
      • Leave it with the vendor if return shipping isn’t cost-effective.

Note:

  • The goal is to return items to the Costa Mesa warehouse for resale whenever practical.
  • If you’re unsure of the next steps, reach out to Kori for guidance.